Payment & Refund Policy
Effective date: 23 August 2026 · Version 1.0 (geervanee.in edition, shared with geervanee.com)
1. Introduction
This Payment & Refund Policy governs the payment and refund practices of Geervanee Educational Services ("Geervanee", "we", "us") for course and subscription payments made on geervanee.in or geervanee.com — the checkout itself always runs on the same underlying system regardless of which site you started on, so this one policy applies to both. By enrolling in a Geervanee course, you agree to this policy in its entirety.
This policy covers course and subscription payments only. The Saṃskṛtasaṃsad app subscription (if applicable) is billed separately through Apple's App Store or Google Play, operated by our sibling firm Geervanee Educational Services LLP — refund requests for that subscription are handled through Apple's or Google's own refund process, not this policy.
2. Payment processing
- We use Razorpay, a third-party payment gateway, to process course payments — whether you start checkout from geervanee.in or geervanee.com.
- When you make a payment, you enter your card, UPI, or bank details directly into Razorpay's own secure checkout. This information is subject to Razorpay's own privacy policy.
- Geervanee Educational Services does not collect or store your payment card, UPI, or bank details itself.
3. Payment terms
- Full payment is required at the time of enrollment in any of our courses.
- All fees are quoted in Indian Rupees, and payments must be made in this currency.
- By making a payment, you agree to Razorpay's own terms and conditions in addition to this policy.
4. No refund policy
- All course enrollments are final. We do not offer refunds for any courses once the payment is made.
- This no-refund policy applies regardless of the reason for seeking a refund, including but not limited to non-usage of the purchased course, dissatisfaction, or any changes in personal circumstances.
5. If Geervanee is at fault
- If a live batch you paid for never opens, or Geervanee cancels a batch you're enrolled in before it starts, you're entitled to a full refund of that course's fee — this doesn't require the "Exceptional Circumstances" review below.
- If you were charged more than once for the same enrollment, or charged for a course you were never actually given access to, we will refund the incorrect charge once we've confirmed it.
6. Exceptional circumstances
- Outside of the situations above, in extraordinary cases we may consider issuing a refund or a partial refund. Such cases are rare and are reviewed on a case-by-case basis.
- If you believe your situation warrants an exception, you are required to submit a detailed written request via email explaining the circumstances. The decision to grant a refund under such circumstances is at the sole discretion of Geervanee Educational Services. We aim to respond to your request within 15 business days.
For inquiries regarding this Payment & Refund Policy, or to submit a refund request under exceptional circumstances, please contact us at [email protected].
See also our Privacy Policy and Terms & Conditions.
